Frequently Asked Questions
What is The Raccoon store?
The Raccoon store is the official merchandise shop for The Raccoon YouTube channel. Here you can find clothing, accessories, and other products inspired by the channel, the community, and the conversations we share.
How long will my order take to arrive?
Orders are processed as quickly as possible after purchase. Delivery times vary depending on your location and the shipping method selected. Once your order has been dispatched, you will receive confirmation with any available tracking information.
Do you offer international delivery?
Yes, we may offer delivery outside the UK. International delivery times and costs vary depending on the destination and shipping provider. Any applicable customs charges or import fees are the responsibility of the customer.
How can I track my order?
If tracking is available for your order, you will receive tracking details once your item has been dispatched. Please allow some time for tracking information to update after dispatch.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We will do our best to help, but once an order has entered the processing or dispatch stage, changes may no longer be possible.
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with your order details and photographs of the issue. We will investigate and work with you to resolve the problem.
Do you accept returns?
We accept returns in accordance with our Returns & Refunds Policy. Items must be returned unused and in their original condition. Please check our full policy for details on eligibility and the returns process.
Can I return personalised or custom items?
Personalised, customised, or made-to-order products cannot usually be returned unless they arrive faulty, damaged, or are not as described.
How do I wash my clothing?
To keep your merchandise looking its best, follow the care instructions provided on the product label. We recommend washing garments inside out and avoiding harsh washing methods that may affect printed designs.
What sizes do your clothing items come in?
Available sizes vary depending on the product. Please check the individual product listing for specific sizing information before ordering.
Are The Raccoon products official merchandise?
Yes. Products sold through this store are official The Raccoon merchandise and are created for supporters of The Raccoon YouTube channel and anybody else who just wants a little bit of raccoon in their lives!
Do you offer discounts?
From time to time we may run special offers, promotions, or limited-time discounts. Keep an eye on The Raccoon channel and store for announcements.
How do I contact you?
If you have any questions about your order, products, or anything else related to the store, please contact us through the details provided on our Contact Us page.
How does buying merchandise support The Raccoon?
Every purchase helps support the continued creation of content, improvements to the channel, and the growth of The Raccoon community. Thank you for supporting the journey.