Terms & Conditions
Terms and Conditions
Last updated: July 25, 2026
Welcome to https://theraccoon.co.uk/, operated by The Raccoon. These Terms and Conditions set out the rules and regulations for the use of our website and the purchase of products through our online store.
By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Us
This website is operated by:
Business Name: The Raccoon
Website: https://theraccoon.co.uk/
For any questions, concerns, or enquiries, please contact us using the contact details provided on our website.
2. Website Use
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website.
You must not:
- Use this website in any way that may cause damage to the website or affect its availability.
- Attempt to gain unauthorised access to any part of the website.
- Use the website to transmit harmful, unlawful, or fraudulent material.
We reserve the right to restrict or terminate access to the website if these Terms and Conditions are breached.
3. Products and Availability
We aim to ensure that all product descriptions, images, prices, and information displayed on our website are accurate.
However, we cannot guarantee that all information will always be completely error-free. We reserve the right to correct errors, update information, or change product availability at any time without prior notice.
All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, such as a refund or alternative option where possible.
4. Orders
When you place an order through our website, you are making an offer to purchase products from us.
Your order is only accepted once we have confirmed acceptance and processed your payment.
We reserve the right to refuse or cancel orders where:
- Products are unavailable.
- Payment cannot be authorised.
- We suspect fraudulent activity.
- There has been an obvious pricing or product information error.
If your order is cancelled after payment has been taken, you will receive a full refund.
5. Pricing and Payment
All prices displayed on our website are shown in the relevant currency and include applicable taxes where required.
We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.
Payments are processed securely through our chosen payment providers. We do not store your full payment card details.
6. Delivery
We aim to dispatch orders within the timescales stated on our website.
Delivery times are estimates only and may vary due to circumstances outside of our control, including courier delays, weather conditions, or other unforeseen events.
Once an order has been dispatched, responsibility for delivery passes according to the applicable delivery terms.
Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or failed deliveries caused by incorrect details supplied by the customer.
7. Returns, Refunds and Cancellations
Your rights regarding returns, refunds, and cancellations are explained in our separate Refund and Returns Policy.
Where applicable, customers may have cancellation rights under consumer protection laws.
Certain products may not be eligible for return where they have been personalised, customised, made to order, or otherwise exempt under applicable regulations.
8. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with details of the issue.
We will assess the problem and provide an appropriate solution in accordance with your legal rights.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, designs, and branding, belongs to The Raccoon unless otherwise stated.
You may not copy, reproduce, distribute, or use any website content without our prior written permission.
10. Website Platform
This website is powered by the KusiBuy platform. KusiBuy provides the technology and infrastructure that allows us to operate our online store and process customer orders.
Use of this website is also subject to any relevant platform-related terms and policies provided by KusiBuy.
11. Privacy and Data Protection
We take your privacy seriously. Any personal information collected through this website will be handled in accordance with our Privacy Policy.
By using our website and placing an order, you agree that we may process your information for purposes including:
- Processing and fulfilling orders.
- Communicating with you about your purchases.
- Providing customer support.
- Meeting our legal obligations.
12. Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website usage, and provide a better shopping experience.
For more information, please see our Cookie Policy.
13. Limitation of Liability
To the fullest extent permitted by law, The Raccoon will not be liable for:
- Losses caused by circumstances outside our reasonable control.
- Loss of business, profits, revenue, or opportunities.
- Any indirect or consequential losses.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Any changes will take effect once they are published on this website. You should check this page periodically to ensure you are aware of any updates.
15. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of [Insert country].
Any disputes relating to these Terms and Conditions will be subject to the jurisdiction of the relevant courts.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact:
The Raccoon
Website: https://theraccoon.co.uk/
Email: dougalofficial@gmail.com