Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be able to return it for a refund or exchange, subject to the conditions below.

To request a return, please contact us within 14 days of receiving your order and provide your order details and the reason for your return. Items must be returned unused, in their original condition, and with any original packaging included. Customers are responsible for return postage costs unless the item received is faulty, damaged, or incorrect.

Once we receive your returned item, we will inspect it and notify you of the outcome. If your return is approved, your refund will be processed back to your original payment method within 5 working days. Please note that processing times may vary depending on your bank or payment provider.

We are unable to offer refunds or exchanges for personalised, customised, or made-to-order products unless the item is faulty, damaged, or not as described. We also cannot accept returns for items that have been used, altered, or damaged after delivery.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible with details and supporting photographs where applicable, and we will work with you to resolve the issue.

Your statutory rights as a consumer are not affected by this policy.